Got a question?

If our FAQs haven’t been able to help, send us a note using the form below and we'll be back in touch

Have you read our FAQ’s?

  1. You’ve bought your Simba Hybrid Mattress directly from Simba.com between 00.01am on 03.12.18 and 5pm on 21.12.18
  2. You’re within your claim period.
  3. You will have received an email from Simba telling you your claim period start and end dates.
  4. Tip: This is a 14 day period that starts 2 weeks after you bought your mattress
  5. You have your unique claim code ready to input

Gifts can take up to 30 days to arrive. If you’ve chosen your gift and received a confirmation notification and you’ve not waited 30 days, then don’t worry your order is being processed. If you’ve supplied a UK mobile phone number you’ll get a DPD update to tell you when your delivery slot is – you can also select a number of alternative delivery options including having gifts delivered to DPD pick up stations where available.

We’re sorry but we can’t change your order details after they’ve been submitted.

Please make sure you’ve read our FAQ’s to see if you’re query has been answered.

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Please allow up to three working days for a response. Alternatively, if you prefer to speak to someone directly, call 0330 124 3808*

*Lines are open Monday to Friday, 9:30am to 17.30pm (excluding UK bank holidays). Please note calls are charged at your local rate. Calls from mobiles and other network providers may vary. Calls may be recorded and may be monitored for training purposes.